RETURN AND EXCHANGE
We hope you will love the products you purchase from us, but if for any reason you regret your purchase, you have the right to cancel your purchase within 14 days of receiving the package. You are allowed to examine the product as you would in a physical store, but products must be returned in the same condition as received. If you have changed your mind about a purchase, please notify us as soon as possible and include proof of purchase when returning the product. The package must then be sent to VAEVA Homeborn ApS without delay, no later than 14 days after notifying us.
The return address is: VAEVA Homeborn ApS Sindingvej 11 DK-8600 Silkeborg Denmark
You cover the shipping costs for returning the product, and you are responsible for ensuring that it is returned safely and undamaged. We cannot refund dirty or damaged products, so we recommend that you send the product insured and tracked.
UNCLAIMED PACKAGE IN PICK-UP SHOP
If your package is returned to us because you did not collect it from the pick-up shop, we consider the purchase cancelled. We will refund your payment, minus a handling fee of 60,-.
REFUNDING When we have received the product, we will refund your payment within 14 days of receiving the product. Remember to return all received products. If parts of the original purchase are missing, the value of the missing product will be deducted from the refund. Refunds will be made to the same card used for purchase. We will refund all payments received from you, except for delivery costs.
DEFECTS We carefully check our products, but sometimes an error may be overlooked. If you receive a product with a defect, please notify us immediately and provide as thorough documentation as possible. Complaints must be legitimate and present upon receipt of the product. Depending on the complaint, we can either offer to replace, refund, repair, or partially refund your purchase. Errors that occur due to incorrect handling or lack of proper care of the product are not covered. The return shipment of defective products will be covered to a reasonable extent by VAEVA Homeborn ApS.